Return & Exchange Policy
We want you to be completely satisfied with your purchase from creativitygirls.com. If you’re not happy with your order, we’re here to help.
Returns
Most unused and unwashed items in their original packaging can be returned within 30 days of delivery. Some exclusions may apply.
To start a return:
- Visit our Returns Center at creativitygirls.com
- Follow the instructions to generate your return label
- Package your items securely and attach the label
- Drop off at any authorized shipping location
Exchanges
We currently offer exchanges for size or color variations when inventory permits. To request an exchange:
- Log in to your account at creativitygirls.com
- Navigate to your order history
- Select “Request Exchange” for the applicable order
Refunds
Once we receive your return:
- Refunds are processed within 5-7 business days
- Your original payment method will be credited
- Shipping costs are non-refundable
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately through our support portal at creativitygirls.com. We’ll gladly replace the item at no additional cost.
Final Sale Items
The following cannot be returned or exchanged:
- Clearance or final sale items
- Gift cards
- Personalized/customized products
International Returns
Additional restrictions may apply for international orders. Please review our international policy at creativitygirls.com for details.
Need Help?
For any questions about our return policy, please visit our FAQ section at creativitygirls.com or reach out through our customer support system.
We reserve the right to modify this policy at any time.